Feltrim Resorts Privacy Shield Statement

Overview

Feltrim Resorts Llc (“Feltrim Resorts”, “we,” “us,” or “our”) complies with the requirements of the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce (the “Principles”). Feltrim Resorts has certified that it adheres to the Principles with respect to personal information (as described below) that is transferred from the European Union and its Member States, the European Economic Area, and/or the United Kingdom (“EU”) to the United States. If there is any conflict between the terms in this Privacy Shield Policy and the Principles, the Principles shall govern. Feltrim Resorts is subject to investigatory and enforcement powers of the U.S. Federal Trade Commission.

This Privacy Shield Policy applies to personal information within the scope of Feltrim Resorts’ Privacy Shield certification, which covers the following categories of information:

  • Personal information regarding current, former and prospective clients and their personnel or others for the purposes of delivering Feltrim Resorts’ services, maintaining ongoing relationships and performing business development activities.
  • Personal information regarding our third parties (e.g., vendors, service providers, etc.) and their personnel for the purposes of managing and administering Feltrim Resorts’ business relationships with such third parties.
  • Additionally, Feltrim Resorts may, from time to time, collect personal information from the general public in order to answer inquiries or provide information requested.

For the purposes of this Privacy Shield Policy, “personal information” means information that is about, or pertains to a specific individual and can be linked either directly or indirectly to that individual. In addition, certain personal information covered by Feltrim Resorts’ Privacy Shield certification may be subject to more specific privacy policies of Feltrim Resorts, which are also consistent with the requirements of the Principles, and in the case of any conflict between these policies and the Principles, the Principles will control.

For example:

  • Certain Feltrim Resorts websites maintain their own privacy policies that apply to personal information collected via those sites. These policies may be accessed through those websites.
  • Personal information obtained from or relating to clients or former clients is further subject to the terms of any specific privacy notice provided to the client, any contractual arrangements with the client and applicable laws and professional standards.

Individual Notice and Choice

We collect and process personal information from certain individuals and for the purposes described in this Privacy Shield Policy. Personal information covered by this Privacy Shield Policy is collected and processed only as permitted by the Principles.

Notice to individuals regarding the personal information collected from them and how that information is used may be provided through this Privacy Shield Policy, other Feltrim Resorts website notices, or other direct forms of communication with appropriate parties, such as contracts or agreements. Where necessary and appropriate, consent for personal information to be collected, used, and/or transferred may also be obtained through these same means of communication (including opt-in consent for sensitive personal information).

Disclosures & Accountability for Onward Transfers

Consistent with the Principles, Feltrim Resorts may transfer personal information to third parties, including transfers from one country to another. We will only disclose an individual’s non-public personal information to third parties under one or more of the following conditions:

  • The disclosure is to a third party providing services to Feltrim Resorts, or to the individual, in connection with the operation of our business, and as consistent with the purpose for which the personal information was collected. We maintain written contracts with these third parties and require that these third parties provide at least the same level of privacy protection and security as required by the Privacy Shield Principles. To the extent provided by the Principles, Feltrim Resorts remains responsible and liable under the Privacy Shield Principles if a third-party that it engages to process personal information on its behalf does so in a manner inconsistent with the Privacy Shield Principles, unless Feltrim Resorts proves that it is not responsible for the matter giving rise to the damage;
  • With the individual’s permission to make the disclosure;
  • Where required to the extent necessary to meet a legal obligation to which Feltrim Resorts is subject, including a lawful request by public authorities and national security or law enforcement obligations and applicable law, rule, order, or regulation.
  • Where reasonably necessary for compliance or regulatory purposes, or for the establishment of legal claims.

We may share this information to third parties who offer their own goods and services through links to our Sites to assist in our business transactions and promotional practices, that includes:

  • Analyze your behavior to measure, customize, and improve our Sites and Services, including developing new products and services;
  • Advertise Feltrim and third party products and services that we think may be of interest to you, including through newsletters and direct marketing communications;
  • Establish and manage accounts and licenses, including by collecting and processing payments and completing transactions;
  • Provide customer support, troubleshoot issues, manage subscriptions, and respond to requests, questions, and comments;
  • Communicate about, and administer participation in, special events, programs, surveys, contests, sweepstakes, and other offers and promotions;
  • Conduct market and consumer research and trend analyses;
  • Enable posting on our blogs, forums, and other public communications;
  • Perform accounting, auditing, billing, reconciliation, and collection activities;
  • Prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, and criminal activity; and
  • Comply with and enforce legal requirements, agreements, and policies.

Access

You may choose not to receive communications from us by clicking on the unsubscribe link in our emails or by contacting us as described below. If you provide Feltrim with inconsistent privacy preferences (for example, by indicating on one occasion that we may provide you with marketing offers and on another occasion that we may not), we will endeavor to update your privacy preferences in our records with your latest preference in a timely manner. You can also choose to de-register your account at any time.

Individuals whose personal information is covered by this Privacy Shield Policy have the right to access the personal information that Feltrim Resorts maintains about them as specified in the Principles. Individuals may contact us to correct, amend or delete such personal information if it is inaccurate or has been processed in violation of the Principles (except when the burden or expense of providing access, correction, amendment, or deletion would be disproportionate to the risks to the individual’s privacy, or where the rights of persons other than the individual would be violated). Requests for access, correction, amendment or deletion should be sent to: hello@feltrim.com.

Security

Feltrim Resorts takes appropriate measures to protect personal information in its possession to ensure a level of security appropriate to the risk of loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures take into account the nature of the personal information and the risks involved in its processing, as well as best practices in the industry for security and data protection.

Data Integrity and Purpose Limitation

Feltrim Resorts collects and processes personal information only to the extent that it is compatible with the purposes for which it was collected or subsequently authorized by the data subject. Feltrim Resorts does not retain personal information after it no longer serves the purposes for which it was collected or subsequently authorized. Feltrim Resorts takes reasonable steps to ensure that personal information is accurate, complete, current, and reliable for its intended use.

Enforcement

In compliance with the Principles, Feltrim Resorts commits to resolve complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding our Privacy Shield Policy should first contact Feltrim Resorts at: hello@feltrim.com. Feltrim Resorts has a policy of responding to individuals within forty-five (45) days of an inquiry or complaint. If an individual has an unresolved complaint or concern that is not addressed satisfactorily, that individual may contact our U.S. based third party dispute resolution provider (free of charge), the International Centre for Dispute Resolution/American Arbitration Association ("ICDR/AAA"). Please contact or visit ICDR/AAA for more information or to file a complaint. If the dispute involved human resources personal information, or information collected in the context of an employment relationship, we will cooperate with the competent EU data protection authorities and comply with the advice of such authorities.

You may have the option to select binding arbitration under the Privacy Shield Panel for the resolution of your complaint under certain circumstances. For further information, please see the Privacy Shield website. To learn more about the Privacy Shield Framework, and to view Feltrim Resorts’ certification, please visit https://www.privacyshield.gov.

Modifications

Feltrim Resorts may update this Policy at any time by publishing an updated version here. We will not update this Privacy Shield Policy in contravention to the Principles so long as we remain certified to the Privacy Shield.