- Who’s who?
Feltrim Affiliates means all companies that under common control or common ownership (of at least fifty percent) with Feltrim.
You or Your refers to the person using an account created on the Feltrim Platform, or otherwise using the website accessible through www.FeltrimResorts.com. If you are using the Feltrim Platform as part of your job, or on behalf of your employer, You or Your also refers to your employer.
- What Information We Gather
3.1 Personal Information
Personal Information means individually identifiable information about an individual collected from that individual by Feltrim via the Feltrim Platform or by other means (for example, by Your voluntarily submitting Personal Information to Us via the completion of a registration form or in an email or written document You send to Us). The types of Personal Information that We may request include, without limitation, Your name, mailing address, email address, social media account information, telephone number, fax number, country of nationality, and number, ages, and genders of friends or members of Your family that will join you at a property operated by one of the Feltrim Affiliates. Where there are links between the Feltrim Platform and third party sites or social networks, We may collect account information for accounts You use on those third party sites or social networks. We collect payment card and financial institution information as well, in order to allow Us to collect and distribute payments. We do not store credit card numbers, however, (other than the last four digits) once a transaction is completed. In some instances, We may also collect geo-location data of Your mobile or other device, including, without limitation, GPS-based, Wi-Fi-based, or cell-based location information. Even though We don’t view them as Personal Information, We may also collect Your internet protocol (IP) address, MAC address, or other machine identifiers as You access the Feltrim Platform, and information regarding what parts of the Feltrim Platform you used, and how extensively You used various features.
We require registration in order for You to use much of the Feltrim Platform. As part of the registration process You will be required to provide Us with Personal Information. Some of the Personal Information that We ask You to provide is mandatory and some is voluntary. If You do not provide the mandatory information, You may not be able to use the Feltrim Platform or Your use may be limited to only certain portions. We reserve the right to change which parts of the Website require registration, and which do not, as We modify and update the Feltrim Platform.
3.2 Accessing and Updating Your Personal Information
You may update Your Personal Information via the Feltrim Platform, other than certain information relating to credit card transactions. Credit card transactions initiated through the Feltrim Platform are processed by a third party service that may retain information relating to those transactions so that they can be processed and a record of the transaction maintained. That information cannot be updated by You through the Feltrim Platform. If you have questions about such information, you may contact Us and we will provide contact information you may use to try to contact the service provider. Neither Feltrim, nor the Feltrim Affiliates, have access to, or control over, transaction information generated or retained by payment processors.
If You should become aware that Your Personal Information as stored on the Feltrim Platform is not complete and accurate, You must promptly update Your Personal Information via Your account. It is Your obligation to ensure that Your Personal Information is kept up to date.
In addition to updating your Personal Information on the Feltrim Platform, you may also request that we remove such information from our records. You may do so by sending an email to privacy@FeltrimResorts.com.Within a reasonable time period after We receive such an email, We will make reasonable efforts to remove your Personal Information from Our records and those of the Feltrim Affiliates. Prior to doing so, however, we reserve the right to verify the identity of the person making such a request, and to choose not to remove such information if we have reasonable doubts about the identity or authority of the person making the request.
3.3 Online Tracking
We and certain service providers operating on Our behalf collect information about Your activity on the Feltrim Platform and applications using tracking technologies including but not limited to cookies, Flash cookies web bugs, and web beacons. They are widely used in order to make websites work, or work more efficiently. Feltrim and its designees may use these technologies when You interact with the Feltrim Platform. If You disable these technologies in Your browser, the website may not operate correctly and You may not be able to use certain features of it.
We may also, from time to time, contract with third party affiliate advertising networks who may receive information about Your IP address and topics viewed on the Feltrim Platform from that IP address. This information is typically used to enable those third parties, and their affiliated websites, to deliver advertising and other information that is related to information You sought or viewed on the Feltrim Platform, or to provide Us with data regarding how people use the Feltrim Platform.
3.4 Adult Audiences Only
The Feltrim Platform is intended to be used only by persons over 18 years of age. We do not knowingly collect Personal Information or other information from or about children. You agree to notify Us immediately in writing via Your Feltrim Platform account, or by mail (to privacy@Feltrimresorts.com), if you become aware that We have received information from or about any such persons, and particularly if the child is 13 years of age or younger.
3.5 Third Party Sites
- How We Use the Personal Information We Gather
Feltrim may store and use Your Personal Information and, without further notice to You, provide Your Personal Information to Feltrim Affiliates or to third parties who must have access to such information in order to provide goods and services requested by You through or in connection with the Feltrim Platform. Feltrim will not, however, intentionally sell or make Your Personal Information available to other parties without Your Consent.
More specifically, Feltrim and the Feltrim Affiliates may use Your Personal Information, without notice to You, in order for Us, the Feltrim Affiliates or third party service providers to:
- support Our efforts to provide, maintain and improve usability of the Feltrim Platform;
- collect payments for goods and services ordered by You through the Feltrim Platform;
- provide You with technical support;
- provide You with access to restricted areas of the Feltrim Platform;
- comply with legal requirements, including, without limitation, governmental orders, civil subpoenas, or discovery requests;
- protect the rights, property, safety or security of Feltrim, any of Our users, or the public, or to respond to an emergency;
- provide promotional offers or notices to You about goods and services offered by Feltrim or Feltrim Associates that We believe would be of interest to You (subject to applicable laws and regulations); or
- to accomplish or attempt to accomplish any other lawful purpose.
We will not, however, sell your Personal Information to third parties, and will use reasonable efforts to ensure that Your Personal Information is given only to (i) Feltrim Affiliates, and (ii) those third parties with which We engage to provide goods and services to You that You have requested through the Feltrim Platform.
Some data, including, but not limited to, the types of services used and the numbers of users We receive daily in various parts of the Feltrim Platform, may be used for statistical, marketing, promotional, or any other lawful purposes. This kind of information is collected in aggregate/statistical form, without identifying any user individually, and may be shared with third parties who help Us better understand how people use the Feltrim Platform and how to improve and expand the offerings of Feltrim and the Feltrim Affiliates.
- Protection of the Personal Information We Gather
Feltrim uses professional, third party service providers and data centers to provide the Feltrim Platform. Those data centers have represented to Us that they have implemented industry-standard measures to protect the security of the Personal Information We collect via the Feltrim Platform. For example, those service providers and data centers may use SSL (Secure Socket Layers), firewalls and a digital certificates issued by Letscrypt: https://letsencrypt.org/ to help protect certain of Your Personal Information. The financial partners We use to collect and process payment information are PCI DSS (Payment Card Industry Data Security Standard) certified
Regardless of what measures are used to protect Personal Information, no one can guarantee, and We do not guarantee, that Your Personal Information is completely secure at all times. If We determine that Your Personal Information was accessed in an improper manner, We will comply with applicable laws as We understand them and will cooperate with internal investigators or law enforcement (including by possibly disclosing Your Personal Information to such investigators or law enforcement agencies).
Please understand that You are also responsible for maintaining the confidentiality of Your Personal Information to protect it against unauthorized access or use including, without limitation, by ensuring that any credentials that enable access to the Feltrim Platform use strong passwords and are not shared with any third party. To the maximum extent permitted by applicable law, Feltrim disclaims any responsibility or liability for any misuse of Your Personal Information that results from illegal, improper, malicious, or inappropriate acts or omissions of You or any third party, or from any conduct, other than willful conduct, of Feltrim and the Feltrim Affiliates.
Feltrim and the Feltrim Affiliates may retain Your Personal Information for as long as You continue to use the Feltrim Platform, and for as long thereafter as permitted or required by applicable law. If We delete Your Personal Information, it may still be contained on backup media or other systems until such times as such media is destroyed or overwritten, or data on such other systems are otherwise deleted.
- Your Rights
In accordance with applicable law, Feltrim will provide You with access to Your Personal Information and, as appropriate, the right to intervene in respect of Your Personal Information. You may also be request the deletion of Your Personal Information, in which case, Feltrim will use reasonable efforts to do so, provided, however that such deletion will mean that You may no longer be permitted to engage in certain activities, and may not have any further access to records of Your use of the Feltrim Platform. Deletion of Your Personal Information, however, will not result in the deletion or modification of an aggregated statistics or other de-identified data that might have been previously created using Your Personal Information. To be clear, information that does not unambiguously identify You is not considered Personal Information.
- Your Choices
- FOR CALIFORNIA RESIDENTS ONLY – Your California Privacy Rights
If you are a California resident using the Feltrim Platform, the following additional terms apply.
9.1 Do Not Track
If You are a California resident, You may request information about practices related to disclosing Your personal information to certain third parties and/or opt-out of sharing of Your information with unaffiliated third parties for the third parties direct marketing purposes, if applicable. Please send Your request (along with your full name, e-mail address, postal address, and the subject line labeled “Your California Privacy Rights”) by e-mail at privacy@FeltrimResorts.com
9.2 Notice for Minors
If You are a California resident under the age of 18, You should not register to use the Feltrim Platform (which is intended only for persons over the age of 18). If, despite this prohibition, You are a registered user of the Feltrim Platform and are under the age of 18, California Business and Professions Code Section 22581 permits You to request and obtain removal of content or information You have publicly posted. While the Feltrim Platform does not currently allow such postings, to the extent such functionality is added, to make such a request, please send an email with a detailed description of the specific content or information to privacy@FeltrimResorts.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information You have posted and that there may be circumstances in which the law does not require or allow removal even if requested.