We collect personal information when you provide it to us on our Sites, when you use our Services, when you interact with us offline at our properties or tradeshows, or when other sources provide it to us as explained below. In this Notice, “personal information” refers to data that could be used, alone or in combination with other data, to identify you as an individual. View our Third-party Subprocessors here.

Personal Information You Provide Us

We collect personal information that you provide to us when you fill out forms and submit information on our Sites. We also collect information that you provide when you register at one of our resorts, sign up for or purchase any of our Services, take advantage of a promotion, enter a contest or respond to inquiries regarding your interest in receiving Feltrim and third-party marketing materials.

Information we collect from you that you provide to us includes:

  • Contact information such as your name, email address, mailing address, phone number, contact preferences;

  • Demographic information such as your country of origin, age, and date of birth;

  • Reservation information such as the length of your stay, information about the persons traveling with you;

  • Payment information such as your credit card number, billing address, bank account information, financial institution information, purchase history;

  • Account and user profile information when you register for an account, create or modify your profile, set preferences;

  • Your social media account username information, such as your Facebook or Instagram username, for our Sites or Services that ask for or link to that information and that you provide.

The personal information we collect from you also includes any unsolicited information about you that you provide to us unilaterally and not at our request, such as in an email you send us or when posting a review. When you provide us with this unsolicited information, you are granting us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, transferable and fully sub-licensable right and license to use the unsolicited information for any lawful purpose and without limitation or attribution.

Personal Information We Collect Automatically

We collect personal information when you use our Sites and Services, including when you browse our websites and take certain actions within the Services. This information we automatically collect includes:

  • Information about the Sites and Services you looked at, searched for, or used, including time spent on our Sites and other statistical information;
  • Details about your computers, devices, applications, and networks, including internet protocol (IP) address, cookie identifiers, mobile carrier, Bluetooth device IDs, mobile device ID, mobile advertising identifiers, MAC address, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, language preferences, geo-location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Sites, and other actions taken through use of the Sites and Services such as preferences. We may collect this information through our Sites, Services or through other methods of web analysis. See “Our Use of Cookies” for more information.

Certain Sites and Services request permission to access your location. Where you grant this permission, we will collect information about your location using GPS, wireless, or Bluetooth technology as stated above. You can control access to precise location information through your mobile device settings.

Personal Information We Collect from Third Parties

We may receive information about you from other sources, including from third parties who offer their own goods and services through links to our Sites and combine that information with the information we collect from you directly. Information about you that we collect from third parties includes:

  • delivery or payment information that we use to correct our records;
  • purchase order information, or information when you redeem a giveaway or participate in a promotion;
  • customer support and enrollment information; and
  • credit or identity information that we use to help prevent and detect fraud.

Where there are links between our Sites and third party websites or social networks such as Facebook or Instagram, we collect information about your account information publicly available on those third party sites or social networks, primarily your username, for marketing purposes.

We also contract with third-party affiliate advertising networks who may receive information about your IP address and topics viewed on their websites from that IP address. We collect this information to deliver advertising and other information to you that is related to the information you sought or viewed on their websites, or to provide them with data regarding how people use their websites.