Questions regarding Checking-In, Guests and Capacity

What time are check-in and check-out hours?

Guests who have received their pre-arrival information may check-in to their vacation home at 4:00 pm. Requests need to be made in advance for early check-ins and will be granted on availability.  Fees may apply. Departing guest should vacate the resort per the following schedule:

  • 2 & 3 Bed Townhomes – 11:00 am daily
  • 3 & 4 Bed Homes – 11:00 am daily
  • 5 & 6 Bed Homes – 10:00 am daily

Late check-outs must be requested by 5:00 pm the previous day of departure and late check-out fees must be paid. Failure to check out on time may result in late check out fees being applied.

How many people can I have in my Home?

  • 2 Bed Townhome: 6 person max
  • 3 Bed Townhome: 8 persons max
  • 3 Bed Pool Home: 8 Persons max
  • 4 Bed Pool Home: 10 Persons max
  • 5 Bed Pool Home: 12 Persons max
  • 6 Bed Pool Home: 14 Persons max

Can I invite people to join us at our home and the clubhouse during our stay?

Any non-registered visitors must be approved by Guest Services and parking permits must be obtained. For visitors to use resort amenities, resort fees per person must be paid in advance at Guest Services at the Clubhouse. No visitors are to be in the resort past sundown except while patronizing the Balmoral Bar & Grill or pool area accompanied by the registered guest. The resort will not permit parties, celebrations, “get-togethers” and the like without signing additional agreement acknowledging the rules and regulations for visitors.