Questions about Amenities in House and On-site Facilities

Do townhomes have pools?  

  • No.

Will towels be provided in the home?

  • Yes, all homes include both bath and pool towels.

What are the toiletries in the house?

  • Every house is equipped with toiletries sufficient for one to two-day use. Our “starter pack” includes mini shampoo, shower gel, lotion, toilet paper, one tab of dishwashing detergent, one bin liner, one pack of detergent, one dryer sheet.

Is there a hair dryer in the home?

  • Yes, all homes include a hairdryer.

Is there a safe in the house?

  • Yes, every house has a safe in the master bedroom. The security code for the safe can be changed for your usage.

What is the private pool’s depth?

  • Our private pools have an approximate slope to 5 ft.

Will I get a garage door opener?

  • All homes within the resort are restricted from having access to the garage door openers.

Can I get packages delivered to our villa?

  • Yes, you can have them delivered to the Clubhouse. Packages can be picked up when checking-in or during your stay at the front desk. Please have them delivered Yto: 124 Kenny Boulevard, Haines City, Florida 33844. On the name, please list the lead name on your reservation. Please inform us when you order so we can anticipate and hold them for your convenience.

Can I heat my private pool?

  • Yes, please contact your Tour Rep for any add-on options and details.   PLEASE NOTE: Not all homes are equipped with pool heat and may not be available if not reserved as a part of the original reservation requesting pool heat.
  • During summer, it is usually not recommended to add pool heating since the average temperature of the pool is around 85-88 degrees. However, if that’s something you wish for, that could be done. Please request at least 72 hours before your arrival if you want to have your pool ready by the time of checking-in. If you happen to request that during checking-in, please allow 24-48 hours for the pool to be heated completely.

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Is there a playground on property?

  • There is a Splash Playground on property. We will have a dry playground in the coming months.

Details on the putt-putt golf?

  • Our six-hole putt-putt golf is still very much active as weather permits. You can obtain golf clubs at the clubhouse/reception desk.

Can you fish in the ponds?  

  • Yes, it is catch and release only. Equipment can be signed out at Guest Services located in the Clubhouse.

What nights are movies?

  • Weather permitting, the resort hosts movie night twice per week.  Currently, Tuesday and Saturday evenings, however subject seasonal changes.

What are the wedding package options?

  • Currently, we do not have any offer for wedding packages. Please follow our website and social media channels for the most updated information.