FAQs

Most Commonly Asked Questions

MOST COMMONLY ASKED QUESTIONS:

  • Where is my home located within the resort?

    • If you booked via a Tour Operator, please reach out to your Rep for more information.

    • If you booked directly through our website or by phone, you can expect an email 72 hours prior to your arrival with full check in details. If you have other questions please call Reservations 866-584-5527.

  • Will towels be provided in the home?

    • Yes, all homes include both bath and pool towels.

  • Is there a hair dryer in the home?

    • Yes, all homes include a hair dryer.

  • What are the Clubhouse hours?

    • The Clubhouse is open from 8:30 am to 8:30 pm daily.

  • What are the Balmoral Bar & Grill hours of operation?

    • Our Balmoral Bar & Grill is open from 11:30 am to 9pm daily.

  • Is there a playground on property?

    • There is a Splash Playground on property. We will have a dry playground as part of Phase 2 within the next months.

  • What are the resort fees?

    • The daily resort fee is $20.00. *

  • What are the cleaning fees?

    • Cleaning Fees vary per home type as follows:

      • 2 Bed Townhome: $95

      • 3 Bed Townhome: $105

      • 3 Bed Single-Family Pool Home: $125

      • 4 Bed Single-Family Pool Home: $145

      • 5 Bed Single-Family Pool Home: $160

      • 6 Bed Single-Family Pool Home: $170
         

  • Do you offer mid-stay cleaning?

    • Yes, we do offer mid-stay cleaning services for all our homes.

  • What are the mid-stay cleaning fees?

  • Mid-Stay Cleaning fees vary per home type as follows

    • 2 Bed Townhome: $75

    • 3 Bed Townhome: $85

    • 3 Bed Single-Family Pool Home: $90

    • 4 Bed Single-Family Pool Home: $100

    • 5 Bed Single-Family Pool Home: $110

    • 6 Bed Single-Family Pool Home: $120

  • What are the protection plan fees?

  • Property Protection Fees:

    • 2 Bed Townhome: $50

    • 3 Bed Townhome: $60

    • 3 Bed Single-Family Pool Home: $70

    • 4 Bed Single-Family Pool Home: $80

    • 5 Bed Single-Family Pool Home: $90

    • 6 Bed Single-Family Pool Home: $100
       

  • What items are considered add-ons?

    • Pool heating, BBQ grills, welcome-grocery packs, pack-n-plays, high-chairs, stair gates.

    • Please note, if you are booked via a Tour Operator, please contact your Rep directly to arrange all add-on items.

  • What are the add-on fees?

    • If you are booked directly with us, please contact Reservations directly at 866.584-5527 to arrange all add-on items.  

** ALL FEES ARE SUBJECT TO 12% TAX.