Please see below to find out more information about our premium Amenities and Facilities, Fees, Hours, and more.
If you have additional questions, feel free to email us at email@example.com or call for more information 1-866-584-5527.
Amenities & Facilities
Do Townhomes Have Pools?
No, however, we have a water park, pool, and spa for our guests to enjoy. You can also reserve a poolside cabana for the day by calling Guest Services at 866-584-5527.
Will Towels Be Provided In The Home?
Yes, all vacation homes include both bath and pool towels. Due to supply issues, towels and pool towels are in limited supply. While some are provided, we strongly encourage you to bring some along.
What Are The Toiletries In The Vacation Homes?
Every vacation home is equipped with toiletries sufficient for one to two-day use. Our “starter pack” includes mini shampoo, shower gel, lotion, toilet paper, one tab of dishwashing detergent, one bin liner, one pack of detergent, one dryer sheet. Of course, if you need more please contact guest services.
Is There A Hair Dryer In The Home?
Yes, all of our vacation homes include a hair dryer.
Is There A Safe In The House?
Yes, every vacation home has a safe located in the master bedroom. The security code for the safe can be changed for your usage.
What Is The Private Pool’s Depth?
Our private pools have an approximate slope to 5 ft depth.
Will I Get A Garage Door Opener?
All vacation homes within the resort are restricted from having access to the garage door openers.
Can I Heat My Private Pool?
In some cases. Not all homes are equipped with pool heat and may not be available if not reserved as a part of the original reservation requesting pool heat.
During summer, it is usually not recommended to add pool heating since the average temperature of the pool is around 85-88 degrees. However, if that’s something you wish for, that could be done. Please request at least 72 hours before your arrival if you want to have your pool ready by the time of checking-in. If you happen to request that during checking-in, please allow 24-48 hours for the pool to be heated completely.
Is There A Playground On Property?
Yes, there is a Splash Playground on property. We will have a dry playground in the near future.
What's The Height Requirements For The Slides At The Waterpark?
The height requirement for both slides at the Splash Playground is 48''.
Are There DVD Players In The Home?
Yes, there are DVD players in the living room and the Media room of the vacation homes.
Is the water park open to the public?
Yes! Day passes are available for purchase for the water park. Day passes are based on availability and can be purchased from a server at Balmoral Bar and Grill or by clicking here.
What are the Water Park hours?
Balmoral Clubhouse, Pool and Water Park open daily at 11 am and closes at dusk.
How much does it cost to come to the water park?
Nothing if you’re a registered guest of Balmoral Resort Florida. For guests not staying on property, pricing for day passes can be provided by a server at Balmoral Bar and Grill or by clicking here.
Are reservations required for day passes or cabana rentals?
At this time, reservations are not required but pool day passes and cabana rentals cannot be guaranteed and are based on availability.
Should we bring our own towels?
Yes, if you are visiting us without staying in one of our vacation homes please bring towels. If you are staying as a guest in our resort, please bring the pool towels from your home.
Is there a lifeguard on duty?
There is no lifeguard on duty.
Are children allowed there alone?
No, all children under the age of 16 are required to be accompanied by an adult.
Can I bring my own food and drinks?
We do not allow outside food and beverage. Balmoral Bar & Grill offers a full lunch and dinner menu and a full bar.
Check-In and Check-Out
What Time Is Check-In And Check-Out?
Guests who have received their pre-arrival information may check-in to their vacation home at 4:00 pm. Requests need to be made in advance for early check-ins and will be granted on availability. Fees may apply. Departing guest should vacate the home by 10:00 am daily.
Late check-outs must be requested by 5:00 pm the previous day of departure and late check-out fees must be paid. Failure to check out on time may result in late check out fees being applied.
How Many People Can I Have In My Home?
2 Bed Townhome: 6 person max
3 Bed Townhome: 8 persons max
3 Bed Pool Home: 8 Persons max
4 Bed Pool Home: 10 Persons max
5 Bed Pool Home: 12 Persons max
6 Bed Pool Home: 14 Persons max
Can I Invite People To Join Us At Our Home And The Clubhouse During Our Stay?
Any non-registered visitors must be approved by Guest Services and parking permits must be obtained. For visitors to use resort amenities, resort fees per person must be paid in advance at Guest Services at the Clubhouse. No visitors are to be in the resort past sundown except while patronizing the Balmoral Bar & Grill or pool area accompanied by the registered guest. The resort will not permit parties, celebrations, “get-togethers” and the like without signing additional agreement acknowledging the rules and regulations for visitors.
Fees & Add-ons
Is There A Resort Fee?
Yes, the daily resort fee is $20.00 plus a 12% tax.
Is There A Cleaning Fee?
Yes, cleaning fees are assessed for all stays and vary per vacation home type:
2 Bed Townhome: $99.99
3 Bed Townhome: $109.99
3 Bed Single-Family Pool Home: $129.99
4 Bed Single-Family Pool Home: $149.99
5 Bed Single-Family Pool Home: $164.99
6 Bed Single-Family Pool Home: $174.99
What Are The Mid-Stay Cleaning Fees?
We do offer mid-stay cleaning services by request.
2 Bed Townhome: $77.99
3 Bed Townhome: $87.99
3 Bed Single-Family Pool Home: $92.99
4 Bed Single-Family Pool Home: $102.99
5 Bed Single-Family Pool Home: $112.99
6 Bed Single-Family Pool Home: $122.99
Is There A Security Deposit Fee?
Yes, there is a security deposit fee. Please see fees below:
Pool Homes: $200
This plan covers accidental damage/occurrences. Intentional misuse, abuse, damage or theft of goods in home will not be tolerated and may result in the resort seeking legal action to recuperate any losses.
Is There A Package Delivery Fee?
Yes, there is a small package delivery / receiving fee of $5.
- Guest packages should be labeled as follows to ensure proper delivery and storage:
Balmoral Resort Florida
Attention: “Guest Name”
124 Kenny Blvd, Haines City, Florida 33844
- Multiple packages in a shipment should be numbered in sequence (e.g.1 of 5, 2 of 5, 3 of 5). Heavy boxes should be identified as such.
- Any packages addressed to a non-registered resort guest will be refused delivery. Due to limited storage space, we request that packages NOT arrive earlier than seven (7) days prior to arrival date. A guest may receive standard letters and carrier envelopes free of charge.
- Each package will incur a $5 package receiving fee, which will be paid at the time of package retrieval.
- Registered guests may retrieve their package(s), with valid identification, at the Front Desk during normal operating hours.
What Items Are Considered Add-Ons?
Pricing varies per add-on: pool heating, pack-n-plays, high-chairs, and stair gates.
If you are booked directly with us, please contact Reservations directly at 866-584-5527 to arrange all add-on items.
If you are booked via a Tour Operator, please contact your Rep directly to arrange all add-on items.
What Are The Add-On Fees?
If you are booked directly with us, please contact Reservations directly at 866-584-5527 to arrange all add-on items.
Any Other Special Terms?
*ALL FEES ARE SUBJECT TO 12% TAX.
What Are The Clubhouse Hours?
The Clubhouse is open at 11:00 am daily.
What Are The Balmoral Bar & Grill Hours Of Operation?
The Balmoral Bar & Grill hours are as follows:
Sunday – Wednesday – 11:00 am – 8:00 pm
Thursday – Saturday – 11:00 am – 10:00 pm
What Are The Gym Hours?
Our Fitness Center is open at 11:00 am daily for your convenience.
Where Is My Vacation Home Located Within Balmoral Resort In Haines City?
If you booked via a Tour Operator, please reach out to your Rep for more information.
If you booked directly through our website or by phone, you can expect an email 72 hours prior to your arrival with full check-in details. If you have other questions please call Reservations 866-584-5527.
Specific home location requests is based of availability basis only and cannot be guaranteed.
What Is Our Current Cancellation Policy?
For reservations with an arrival date prior to December 31, 2021, will receive a full refund for cancellations made 48-hours prior to the arrival date. Cancellations made within 48-hours of arrival, forfeit 100% of the reservation total. However, reservations are transferable until 48-hours of arrival at no charge, to a later date up to 1 year from the originally reserved check-in date and is subject to availability. Should the guest wish to re-book for a date priced at a higher level, and/or stay for a longer period, the balance of the higher rate is due in order to secure the booking. We retain any and all excess funds collected during the original reservation for re-booking at a lower rate.
This policy applies to all rate plans with the exception of our Advanced Booking rate.
What Are The Advantages Of Staying In A Vacation Home Versus A Hotel?
Vacation homes (such as those offered by Balmoral Resort) provide you and your family the privacy and distancing that is currently being recommended by public health officials. Each of our pool homes provides an intimate space for only your family and friends. Fully equipped kitchens allow for in-home meal preparation. Balmoral vacation homes allow concerned travelers to relax confidently in the comfort and privacy of their own discrete space while still enjoying the warm sunshine that only Central Florida can provide.
How Are We Safeguarding Our Guests?
The safety and security of our guests and team members is and has always been our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene throughout the entire resort. In response to COVID-19 concerns, we have taken additional measures developed in consultation with global and local public health authorities (including officials at WHO and the CDC) to ensure that our sanitization protocols are even more rigorous.
Here’s what we’re doing to keep you safe:
- Increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued the regular use of hospital-grade disinfectant.
- For each home clean, using hospital-grade disinfectant cleaners we:
- Focus on frequently touched surfaces like appliance handles, light switches, doorknobs, remote controls, faucet handles, A/C control panel, alarm clocks, and others.
- Clean stair banisters, furniture, countertops, end tables, and other surfaces.
- Wash all linens at the highest heat setting recommended by the manufacturer. That includes bed sheets, hand and bath towels, kitchen towels, and blankets.
- Disinfect the vacuum cleaner, along with other cleaning appliances like the dishwasher and washing machine.
Are Resort Amenities Being Affected?
Balmoral Resort continues to operate most amenities as usual with extra sanitation processes in place. Currently, the operation of our range of amenities meets all state and local guidelines and restrictions. As conditions change, we will update our procedures as necessary. Our Guest Services team will also be operating with limited hours at our clubhouse.
During your visit to Balmoral Resort, you can continue to expect:
- A private, secure home space you can enjoy with your family
- Use of a private pool
- A fully-equipped kitchen for in-home meal preparation
What If I Need To Change My Travel Plans?
We understand if you need to make changes to your booking, and remain committed to offering you flexible options. While we continue to navigate through these unprecedented times, we are dedicated to providing our guests with the flexibility to move reservations made prior to the COVID-19 pandemic out up to 365 days. Simply contact us via your preferred method of reaching out, and a team member will gladly assist you.
What are my options if I need to work during my stay?
If you have an upcoming trip planned and need to work during your stay, our vacation rentals provide the privacy, space, and tranquility you need for a successful work day. Stay productive with our complimentary Wi-Fi, recharge throughout the day with our on-site amenities and complimentary coffee maker, and then unwind when the day is done out on the patio and in your private pool. See all details about our vacation rentals and amenities here.