All of us here at Balmoral Resort Florida have been closely monitoring the situation surrounding the COVID-19 coronavirus. Like you, we’re very concerned about doing everything we can to help slow the spread, and mitigate its effects. So we wanted to reach out to you personally to inform you of the extra precautions the management and staff at Balmoral are taking in order to ensure the safety of you and your family while staying with us. In addition, we’ll also take a moment to keep you up to date on what we’re doing to afford maximum flexibility in accommodating your travel plans.
What Is Our Current Cancellation Policy?
For bookings made on or after May 1, 2020 with departure dates on or before May 31, 2020, cancellations made 48-hours prior to arrival will receive a full refund. Cancellations made within 48-hours of arrival, forfeit 100% of the reservation total. However, reservations are transferable until 24 hours of arrival at no charge, to a later date up to 1 year from the originally reserved check-in date and is subject to availability. Should the guest wish to re-book for a date priced at a higher level, and/or stay for a longer period, the balance of the higher rate is due in order to secure the booking. We retain any and all excess funds collected during the original reservation for re-booking at a lower rate.
This policy applies to all rate plans with the exception of our Advanced Booking rate.
What Are The Advantages Of Staying In A Vacation Home Versus A Hotel?
Vacation homes (such as those offered by Balmoral Resort) provide you and your family the privacy and distancing that is currently being recommended by public health officials. Each of our pool homes provides an intimate space for only your family and friends. Fully equipped kitchens allow for in-home meal preparation. Balmoral vacation homes allow concerned travelers to relax confidently in the comfort and privacy of their own discrete space while still enjoying the warm sunshine that only Central Florida can provide.
How Are We Safeguarding Our Guests?
The safety and security of our guests and team members is and has always been our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene throughout the entire resort. In response to COVID-19 concerns, we have taken additional measures developed in consultation with global and local public health authorities (including officials at WHO and the CDC) to ensure that our sanitization protocols are even more rigorous.
Here’s what we’re doing to keep you safe:
- Increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued the regular use of hospital-grade disinfectant.
- For each home clean, using hospital-grade disinfectant cleaners we:
- Focus on frequently touched surfaces like appliance handles, light switches, doorknobs, remote controls, faucet handles, A/C control panel, alarm clocks, and others.
- Clean stair banisters, furniture, countertops, end tables, and other surfaces.
- Wash all linens at the highest heat setting recommended by the manufacturer. That includes bed sheets, hand and bath towels, kitchen towels, and blankets.
- Disinfect the vacuum cleaner, along with other cleaning appliances like the dishwasher and washing machine.
Are Resort Amenities Being Affected?
Balmoral Resort continues to operate most amenities as usual with extra sanitation processes in place. Currently, the operation of our range of amenities meets all state and local guidelines and restrictions. As conditions change, we will update our procedures as necessary. Our Guest Services team will also be operating with limited hours at our clubhouse.
During your visit to Balmoral Resort, you can continue to expect:
- A private, secure home space you can enjoy with your family
- Use of a private pool
- A fully-equipped kitchen for in-home meal preparation
What If I Need To Change My Travel Plans?
We understand if you need to make changes to your booking, and remain committed to offering you flexible options. While we continue to navigate through these unprecedented times, we are dedicated to providing our guests with the flexibility to move reservations made prior to the COVID-19 pandemic out up to 365 days. Simply contact us via your preferred method of reaching out, and a team member will gladly assist you.
Whether you are traveling now or in the future, all of us at Balmoral Resort Florida maintain our commitment to providing you the very best experience before you arrive, while you’re here, and after your departure.
Last Updated: April 27, 2020