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Privacy Policy Privacy Policy

Privacy Policy

 

BEFORE SUBMITTING ANY PERSONAL INFORMATION TO THIS WEBSITE, PLEASE REVIEW THE FOLLOWING PRIVACY POLICY.

 

  1. Who’s who?

 

Feltrim refers to , a Florida limited liability company. When we use “We” or “Us” or “Our” in this privacy policy, we are referring to Feltrim.  The Feltrim Platform  refers to this website (hosted at FeltrimResorts.com) and all applications and content provided by or through that website. The Feltrim Platform is operated in the United States, and its content is designed to comply with U.S. laws and regulations.

 

Feltrim Affiliates means all companies that under common control or common ownership (of at least fifty percent) with Feltrim.

 

You or Your refers to the person using an account created on the Feltrim Platform, or otherwise using the website accessible through www.FeltrimResorts.com.  If you are using the Feltrim Platform as part of your job, or on behalf of your employer, You or Your also refers to your employer.

 

  1. What does this Privacy Policy Address?

 

This Privacy Policy (the Privacy Policy), applies to the information that We or Our designers collect via the Feltrim Platform or by other means when You use the Feltrim Platform.  This Privacy Policy is a part of the website’s Terms and Conditions available at _http://www.feltrimresorts.com/tcs/ (the Terms). You accept this Privacy Policy and the Terms either as part of creating an account on the Feltrim Platform, or by otherwise using or accessing the parts of the Feltrim Platform that are accessible without creating an account.  If you are using the Feltrim Platform as part of your job, or on behalf of your employer, you are accepting it both on behalf of yourself personally, and on behalf of your employer.  If you do not have authority to agree to this Privacy Policy on behalf of your employer, you may not use it in connection with your job or on behalf of your employer.

 

This Privacy Policy applies to information We ask You to provide to the Feltrim Platform, and to information collected automatically by publicly accessible parts of the Feltrim Platform.  Any unsolicited information provided by You (e.g. by sending an email to Us or posting a question in an online chat session before You create an account) is non-confidential and will not be treated as private information.  When You provide unsolicited information to Us, You agree to grant (and by submitting do grant) to Feltrim and the Feltrim Associates a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable and fully sublicensable right and license to use the unsolicited information for any lawful purpose and without limitation or attribution.

 

In an effort to alert You further concerning Feltrim’s and Feltrim Associates privacy practices, We may also collect, use or provide Your Personal Information as disclosed in short Privacy Notices posted on the Feltrim Platform from time to time, or otherwise provided to You in the process of Your using the Feltrim Platform. Such Privacy Notices are in addition to, and not in lieu of this Privacy Policy.  To the extent they are different from this Privacy Policy, they will apply only to the specific Personal Information expressly discussed in the Privacy Notice.  This Privacy Policy is intended to be construed together with any such Privacy Notice.

 

  1. What Information We Gather

 

3.1 Personal Information

 Personal Information means individually identifiable information about an individual collected from that individual by Feltrim via the Feltrim Platform or by other means (for example, by Your voluntarily submitting Personal Information to Us via the completion of a registration form or in an email or written document You send to Us). The types of Personal Information that We may request include, without limitation, Your name, mailing address, email address, social media account information, telephone number, fax number, country of nationality, and number, ages, and genders of friends or members of Your family that will join you at a property operated by one of the Feltrim Affiliates. Where there are links between the Feltrim Platform and third party sites or social networks, We may collect account information for accounts You use on those third party sites or social networks.  We collect payment card and financial institution information as well, in order to allow Us to collect and distribute payments. We do not store credit card numbers, however, (other than the last four digits) once a transaction is completed. In some instances, We may also collect geo-location data of Your mobile or other device, including, without limitation, GPS-based, Wi-Fi-based, or cell-based location information.  Even though We don’t view them as Personal Information, We may also collect Your internet protocol (IP) address, MAC address, or other machine identifiers as You access the Feltrim Platform, and information regarding what parts of the Feltrim Platform you used, and how extensively You used various features.

 

We require registration in order for You to use much of the Feltrim Platform. As part of the registration process You will be required to provide Us with Personal Information. Some of the Personal Information that We ask You to provide is mandatory and some is voluntary. If You do not provide the mandatory information, You may not be able to use the Feltrim Platform or Your use may be limited to only certain portions. We reserve the right to change which parts of the Website require registration, and which do not, as We modify and update the Feltrim Platform.

 

3.2 Accessing and Updating Your Personal Information

You may update Your Personal Information via the Feltrim Platform, other than certain information relating to credit card transactions.  Credit card transactions initiated through the Feltrim Platform are processed by a third party service that may retain information relating to those transactions so that they can be processed and a record of the transaction maintained.  That information cannot be updated by You through the Feltrim Platform.  If you have questions about such information, you may contact Us and we will provide contact information you may use to try to contact the service provider.  Neither Feltrim, nor the Feltrim Affiliates, have access to, or control over, transaction information generated or retained by payment processors.

If You should become aware that Your Personal Information as stored on the Feltrim Platform is not complete and accurate, You must promptly update Your Personal Information via Your account.  It is Your obligation to ensure that Your Personal Information is kept up to date.

 

In addition to updating your Personal Information on the Feltrim Platform, you may also request that we remove such information from our records.  You may do so by sending an email to privacy@FeltrimResorts.com.Within a reasonable time period after We receive such an email, We will make reasonable efforts to remove your Personal Information from Our records and those of the Feltrim Affiliates.  Prior to doing so, however, we reserve the right to verify the identity of the person making such a request, and to choose not to remove such information if we have reasonable doubts about the identity or authority of the person making the request.

 

We may backup or replicate Personal Information stored through the Feltrim Platform for disaster recovery or other purposes.  Such backups may be made or stored by Us or by our vendors.  In addition, we may (as is permitted under this Privacy Policy) share Personal Information with Feltrim Affiliates or with third parties. Updates and requests to delete your Personal Information will not necessarily be reflected in such backups or replicated data when you make those updates or when deletions are made from the Feltrim Platform.  Feltrim will also not be obligated to cause third parties who obtained Personal Information from the Feltrim Platform to update or delete any shared information.

 

3.3 Online Tracking

 

We and certain service providers operating on Our behalf collect information about Your activity on the Feltrim Platform and applications using tracking technologies including but not limited to cookies, Flash cookies web bugs, and web beacons. They are widely used in order to make websites work, or work more efficiently.  Feltrim and its designees may use these technologies when You interact with the Feltrim Platform.  If You disable these technologies in Your browser, the website may not operate correctly and You may not be able to use certain features of it.

 

We may also, from time to time, contract with third party affiliate advertising networks who may receive information about Your IP address and topics viewed on the Feltrim Platform from that IP address.  This information is typically used to enable those third parties, and their affiliated websites, to deliver advertising and other information that is related to information You sought or viewed on the Feltrim Platform, or to provide Us with data regarding how people use the Feltrim Platform.

 

3.4 Adult Audiences Only

 

The Feltrim Platform is intended to be used only by persons over 18 years of age.  We do not knowingly collect Personal Information or other information from or about children.  You agree to notify Us immediately in writing via Your Feltrim Platform account, or by mail (to privacy@Feltrimresorts.com), if you become aware that We have received information from or about any such persons, and particularly if the child is 13 years of age or younger.

 

 

3.5 Third Party Sites

 

Some of Our services may be provided through sites that bear the names and trademarks of Our partners or suppliers, and that are not under Our control.  In addition, the Feltrim Platform may contain links or other devices that take You to other websites that are also not within Our control, or pull content from such websites for display on the Feltrim Platform.  Certain of those other websites may provide products or services to You directly or on Our behalf.  We are not responsible for any aspect of other websites, including, without limitation, the privacy practices, products, services, or content of such websites.  This Privacy Policy will not apply to such other websites.  Rather, Your activity and the information that You provide at such other websites will be subject to the privacy policies and other terms and conditions posted at such other websites.  You are responsible for reviewing those privacy policies and other terms and conditions prior to providing any Personal Information to those sites, regardless of whether or not You access them in connection with Your use of the Feltrim Platform.

  1. How We Use the Personal Information We Gather

 

Personal Information that You provide to Us is primarily processed and stored on the servers operated by our service providers and located within the United States.  We may change the location of the servers from time to time, including to other countries, and without prior notice to You.  Your Personal Information, however, will continue to be protected in accordance with this Privacy Policy. In the event of a change of ownership or restructuring of Feltrim (in whole or in part), any or all Personal Information maintained by Feltrim and the Feltrim Associates may be transferred to another entity, and such entity may then change this Privacy Policy in accordance with the Feltrim Platform Terms and Conditions.

 

Feltrim may store and use Your Personal Information and, without further notice to You, provide Your Personal Information to Feltrim Affiliates or to third parties who must have access to such information in order to provide goods and services requested by You through or in connection with the Feltrim Platform.  Feltrim will not, however, intentionally sell or make Your Personal Information available to other parties without Your Consent.

 

More specifically, Feltrim and the Feltrim Affiliates may use Your Personal Information, without notice to You, in order for Us, the Feltrim Affiliates or third party service providers to:

 

  1. support Our efforts to provide, maintain and improve usability of the Feltrim Platform;

 

  1. collect payments for goods and services ordered by You through the Feltrim Platform;

 

  1. provide You with technical support;

 

  1. provide You with access to restricted areas of the Feltrim Platform;

 

  1. comply with legal requirements, including, without limitation, governmental orders, civil subpoenas, or discovery requests;

 

  1. enforce the Terms and Conditions of this Privacy Policy and the Terms and Conditions governing use of the Feltrim Platform, including, without limitation, the investigation of potential violations or suspected illegal activities;

 

  1. protect the rights, property, safety or security of Feltrim, any of Our users, or the public, or to respond to an emergency;

 

  1. provide promotional offers or notices to You about goods and services offered by Feltrim or Feltrim Associates that We believe would be of interest to You (subject to applicable laws and regulations); or

 

  1. to accomplish or attempt to accomplish any other lawful purpose.

 

We will not, however, sell your Personal Information to third parties, and will use reasonable efforts to ensure that Your Personal Information is given only to (i) Feltrim Affiliates, and (ii) those third parties with which We engage to provide goods and services to You that You have requested through the Feltrim Platform.

 

Some data, including, but not limited to, the types of services used and the numbers of users We receive daily in various parts of the Feltrim Platform, may be used for statistical, marketing, promotional, or any other lawful purposes. This kind of information is collected in aggregate/statistical form, without identifying any user individually, and may be shared with third parties who help Us better understand how people use the Feltrim Platform and how to improve and expand the offerings of Feltrim and the Feltrim Affiliates.

 

  1. Protection of the Personal Information We Gather

Feltrim uses professional, third party service providers and data centers to provide the Feltrim Platform.  Those data centers have represented to Us that they have implemented industry-standard measures to protect the security of the Personal Information We collect via the Feltrim Platform.  For example, those service providers and data centers may use SSL (Secure Socket Layers), firewalls and a digital certificates issued by Letscrypt: https://letsencrypt.org/ to help protect certain of Your Personal Information.  The financial partners We use to collect and process payment information are PCI DSS (Payment Card Industry Data Security Standard) certified

Regardless of what measures are used to protect Personal Information, no one can guarantee, and We do not guarantee, that Your Personal Information is completely secure at all times.  If We determine that Your Personal Information was accessed in an improper manner, We will comply with applicable laws as We understand them and will cooperate with internal investigators or law enforcement (including by possibly disclosing Your Personal Information to such investigators or law enforcement agencies).

Please understand that You are also responsible for maintaining the confidentiality of Your Personal Information to protect it against unauthorized access or use including, without limitation, by ensuring that any credentials that enable access to the Feltrim Platform use strong passwords and are not shared with any third party.  To the maximum extent permitted by applicable law, Feltrim disclaims any responsibility or liability for any misuse of Your Personal Information that results from illegal, improper, malicious, or inappropriate acts or omissions of You or any third party, or from any conduct, other than willful conduct, of Feltrim and the Feltrim Affiliates.

Feltrim and the Feltrim Affiliates may retain Your Personal Information for as long as You continue to use the Feltrim Platform, and for as long thereafter as permitted or required by applicable law.  If We delete Your Personal Information, it may still be contained on backup media or other systems until such times as such media is destroyed or overwritten, or data on such other systems are otherwise deleted.

  1. Your Rights

 

In accordance with applicable law, Feltrim will provide You with access to Your Personal Information and, as appropriate, the right to intervene in respect of Your Personal Information.  You may also be request the deletion of Your Personal Information, in which case, Feltrim will use reasonable efforts to do so, provided, however that such deletion will mean that You may no longer be permitted to engage in certain activities, and may not have any further access to records of Your use of the Feltrim Platform.  Deletion of Your Personal Information, however, will not result in the deletion or modification of an aggregated statistics or other de-identified data that might have been previously created using Your Personal Information.  To be clear, information that does not unambiguously identify You is not considered Personal Information.

 

For the purpose of exercising Your rights, You must submit a written request to Us in accordance with the applicable law via Your Feltrim account, or by mail at 116 Polo Park East Blvd, Davenport, Florida 33897 USA, or by email at privacy@FeltrimResorts.com.  In addition, if You believe that Feltrim has not complied with this Privacy Policy with respect to Your Personal Information, please submit a sufficiently detailed complaint to Us in any of the foregoing manners.  We will investigate Your complaint and, thereafter, We will take all measures We deem necessary to remedy the issues outlined in Your complaint that We, in Our sole discretion, view as justified. If Feltrim deletes Personal Information, de-identified summaries, backup copies, and legal records may continue to contain portions of the Personal Information thereafter.

 

  1. Your Choices

 

You can decide if You want to provide Your Personal Information to Feltrim.  If You do not understand and agree to this Privacy Policy DO NOT provide Personal Information to Us.  Please note, however, that if You do not provide certain Personal Information, You may not be able to use the website, or access certain options in the Feltrim Platform.  If You choose at the to receive communications regarding special offers, or any other information, We may add Your Personal Information to Our email database and use (or allow Feltrim Affiliates and direct Our designees to use) Your Personal Information for providing such communications to You.  You may later choose to unsubscribe from receiving such communications by following the unsubscribe directions in Our communications. If You provide Feltrim with inconsistent privacy preferences (for example, by indicating on one occasion that We may provide You with marketing offers and on another occasion that We may not), We will endeavor to update Your privacy preferences in Our records with Your latest preference in a timely manner.  But We cannot guarantee how quickly such changes will take effect.

 

  1. Questions or Concerns About this Privacy Policy; Changes to this Privacy Policy

 

If You have any questions about this Privacy Policy, please send Your inquiry via e-mail to privacy@FeltrimResorts.com , or by mail to 116 Polo Park East Blvd, Davenport, Florida 33897 USA .

 

Feltrim reserves the right to change this Privacy Policy at any time by posting notice of the changes on the Website.  For additional details concerning changes to this Privacy Policy, please see the Feltrim Platform Terms and Conditions and any version number or update information contained at the end this Privacy Policy.

ARBITRATION: To the maximum extent permitted by applicable law, this Privacy Policy will be governed by the laws of the State of Florida (without regard to principles of conflicts of laws).  If a dispute, claim or controversy arises out of, relates to, or is in connection with this Privacy Policy (a “Dispute”), and if the Dispute cannot be settled through direct discussions between You and Us, such Dispute will be settled by final and binding arbitration by the American Arbitration Association (AAA), following its then current Commercial Arbitration Rules.  Unless otherwise agreed, the arbitration panel will consist of a single arbitrator selected by mutual agreement of You and Us, or if the parties cannot agree to an arbitrator, by the AAA.  The arbitrator will be an attorney experienced in privacy disputes. The arbitrator will have exclusive authority to resolve any and all disputes relating to procedural and substantive questions of arbitrability, including, including but not limited to, choice of venue issues, and the formation, interpretation, applicability, scope, and enforceability of this agreement to arbitrate.  The arbitration proceeding will occur in the Tampa, Florida metropolitan area.  Each party will bear its own arbitration costs, and the parties will equally share the arbitrators fees.  The arbitration and all related proceedings and discovery will take place pursuant to a protective order entered by the arbitrator that adequately protects the confidential nature of the parties proprietary and confidential information (including without limitation Personal Information).  No Claim may be combined or consolidated with any other proceeding, nor may any proceeding be pursued in a representative capacity or on behalf of a class.

  1. FOR CALIFORNIA RESIDENTS ONLY – Your California Privacy Rights

 

If you are a California resident using the Feltrim Platform, the following additional terms apply.

9.1  Do Not Track

 

In some cases, some third parties that provide services to Us, such as for analytics, may be able to collect information about Your online activities when You use the Feltrim Platform. Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Consequently, We do not take actions to respond to automated “Do Not Track” signals at the current time. However, You can change your privacy preferences regarding the use of cookies and similar tracking technologies through Your browser. You may set Your browser to accept all cookies, block certain cookies, require Your consent before a cookie is placed in Your browser, or block all cookies. Blocking all cookies will affect Your online experience and may prevent you from enjoying the full features offered at the Feltrim Platform. Please consult the “Help” section of Your browser for more information.

If You are a California resident, You may request information about practices related to disclosing Your personal information to certain third parties and/or opt-out of sharing of Your information with unaffiliated third parties for the third parties direct marketing purposes, if applicable.  Please send Your request (along with your full name, e-mail address, postal address, and the subject line labeled “Your California Privacy Rights”) by e-mail at privacy@FeltrimResorts.com

9.2 Notice for Minors

If You are a California resident under the age of 18, You should not register to use the Feltrim Platform (which is intended only for persons over the age of 18).  If, despite this prohibition, You are a registered user of the Feltrim Platform and are under the age of 18, California Business and Professions Code Section 22581 permits You to request and obtain removal of content or information You have publicly posted. While the Feltrim Platform does not currently allow such postings, to the extent such functionality is added, to make such a request, please send an email with a detailed description of the specific content or information to privacy@FeltrimResorts.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information You have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

 

 

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