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Cancelation Policy Cancelation Policy

Feltrim Resort’s Cancelation Policy

 

By signing the reservation form or accepting the Terms & Conditions of the reservation form, including the online version, you agree to the Terms & Conditions stated below. The reservation conditions still apply even if the reservation form has not been completed.

 

Taxes

All Reservations will be assessed the appropriate local, state, and/or resort taxes.

Age Restrictions

By agreeing to the Terms & Conditions, you confirm you are at least 24 years of age, able to provide photo identification if asked, and will be occupying the home for the entire duration of the reserved dates.

Down Payment

At the time of booking a home more than 30 days from the arrival date, a down payment will be due in the amount of 20% of the reservation amount.  The reservation is not confirmed until the down payments are received.  The down payment is only refundable if canceled 60 days out from the booking date.  If within 60 days, the down payment is no longer refundable.  If the reservation is made 30 days or less from the arrival date, the entire balance will be due in full at the time of booking.

Balance Due Date

The total balance will be due 430 days prior to the arrival date. 30 days prior to the arrival, the credit card on file will be automatically charged. Payments may be made prior to this due date at the guests request.  The balance is no longer refundable after 30 days prior to the arrival date.

Last Minute Reservations

A reservation made within 7 days of the arrival date is considered a Last-Minute Reservation.  The total balance is due at the time of booking and is completely nonrefundable.  A credit or debit card must be used to book the reservation.  Cash and personal checks will not be accepted.  The same credit or debit card used for the payment must be presented at check-in along with photo identification matching the name on the credit or debit card, presented by the person whose name is on the credit or debit card and identification.  No exceptions will be made.

Check-In / Check-Out Times

Check-In is at 4:00 PM.  Check-Out is at 10:00 AM for homes with 5 or more bedrooms, 11:00 AM for homes 4 bedrooms or less.  An early check-in or late check-out, if available, may be arranged in advance at the cost of ½ the standard season nightly rate of the home.  Once confirmed, early check-in is 9:00 AM and late check-out is 5:00 PM.  The guests unique door code will begin and end working specifically at these times.

Maximum Occupancy

Each home has a maximum occupancy based on the homes size and bedding.  The number of guests in the home over the age of 3 years may not exceed this maximum occupancy.  Feltrim Resorts, LLC reserves the right to cancel the reservation if additional guests are added without prior consent or if the home is over-occupied.

Vacation Home Use

All of Feltrim Resorts, LLCs homes are for the purpose of vacations. No business may be registered to or operated from the homes, whether on a permanent or temporary basis.

Reservation Transfer

Only the person booking the reservation, and their registered guests not to exceed the homes maximum occupancy, may stay in the home. Reservations may not be transferred, resold, or sublet to others.

Professional and Amateur Videos

Feltrim Resorts, LLC does not allow professional or amateur videos of any kind to be filmed in its homes without prior written consent.

Website Descriptions

From time to time changes may be made to homes.  Feltrim Resorts, LLC will make every reasonable effort to represent these changes on its website, though cannot guarantee pictures and descriptions to always be completely accurate.

Home Appliances

For our guests convenience, every home is equipped with all major kitchen appliances, washer, dryer, coffee pot, toaster, cookware, dishes, glasses, utensils, linens and towels, hair dryers, iron, and ironing board.  While Feltrim Resorts, LLC makes every effort to provide guests with a fully equipped kitchen, there may be additional items guests desire that need to be purchased or rented.  (For example: exterior gas grills, crock pots, food processors, etc.)

Starter Household Supplies

Each home is self-catering. For our guests convenience, a starter set of complementary household supplies will be provided inside every home, such as soaps, toilet tissue, and trash bags. These items may need to be replenished, at the guests cost, during the stay. Once used, it is the guests responsibility to replenish these items.

Cleaning Fees

Departure Cleaning Fee

All reservations less than 5 nights are assessed a cleaning fee that will take place subsequent to departure.  The cost of a Departure Cleaning is determined by the size of the home.

Mid-Stay Cleaning Fee – Optional

Mid-Stay Cleanings are an option guests may choose to add on.  A Mid-Stay Cleaning will take place at a time and date specified by the guest and will completely clean the home.  This includes taking out trash, cleaning all dishes, cleaning all bathrooms, wiping all surfaces, cleaning all floors, changing bed linens, changing towels, etc.  The cleaners will not touch or move personal items so any surfaces beneath personal items will not be cleaned.  The cost of a Mid-Stay Cleaning is the same as a Departure Cleaning, which is determined by the size of the home.

Mid-Stay Partial Cleaning Fee Optional

Mid-Stay Partial Cleaning is an option guests may choose to add on.A Mid-Stay Partial Cleaning will take place at a time and date specified by the guest and will be a partial clean of the home.  This includes taking out trash, cleaning all dishes, wiping down all surface, and cleaning floors.  Bed linens and towels will not be changed during an optional Daily Cleaning. The cleaners will not touch or move personal items so any surfaces beneath personal items will not be cleaned. The cost of a Mid-Stay Partial Cleaning is one-half the cost of a Departure Cleaning Fee, which is determined by the size of the home.

Pool and/or Spa Heat

Pool and/or spa heat, where available, may be arranged in advance for $25 per night.  Pool and spa heaters are comprised of electrical components, which may occasionally malfunction and may be subject to warranty.  Feltrim Resorts, LLC will do everything in its power to ensure pool and spa heaters are repaired quickly.  If an electronic malfunction should occur, the guest will be refunded their $25 per night fee until the pool and/or spa heater is repaired and fully functional.

Electrical pool heaters are designed to heat pool water 20 Fahrenheit degrees above the outside temperate, which means they may not warm water to a comfortable temperature in some seasons or times of day.  If the ambient temperature falls below 55 degrees Fahrenheit, electrical heaters will automatically turn off to avoid damage to the system.  The circumstances in this paragraph are not the results of electrical malfunctions and are not subject to fee refunds.

Property Protection Fee

Every reservation is required to pay a Property Protection Fee, the cost and coverage of which are based on the homes size.  Every reservation is offered the opportunity to elect an advanced coverage for a total of $200 plus tax that protects up to $3,000 in inadvertent and accidental damages to the home.

Bedrooms Cost Coverage Amount
3 Bedroom Townhome $50 $1,500
4 Bedroom Townhome $60 $1,600
3 Bedroom Home $70 $1,700
4 Bedroom Home $80 $1,800
5 Bedroom Home $90 $1,900
6+ Bedroom Home $100 $2,000
Advanced Coverage – Available for all home sizes. $200 $3,500

 

Property Protection is a damage waiver and is separate from travel protection insurance.  Property Protection will cover inadvertent and accidental damages to the vacation home.  Any damages exceeding the coverage amount are subject to be charged to the guest’s credit card on file.  Any damages found to be purposeful or malicious, including but not limited to moving property between homes, unregistered pets, smoking in the home, other excessive cleaning needs, gross negligence, and theft, will not be covered by Property Protection.

Travel Insurance

When traveling, guests must keep in mind there are many factors that may affect their plans, including but not limited to weather conditions that may affect flights.  Feltrim Resorts, LLC offers and strongly encourages guests to purchase travel protection insurance through CSA Travel Protection.  Travel Insurance must be added by 45 days prior to the reservation start date, at the time of the final payment.  The cost is 6.95% of the overall reservation total. Claims must be made directly to CSA Travel Protection.

Pets

Dogs and cats are allowed at some Feltrim Resorts, LLC homes with some restrictions:

  • No Rottweilers or Pitt Bulls
  • No pets above 30 pounds in weight

A mandatory, nonrefundable pet fee of $350 will be assessed to any reservations with pets.

All pets are required to be on a leash of no more than 8 feet in length and under the control of an adult 18 years of age or older at all times while outdoors. Guests must pick up after their pets at all times.  Pets are not allowed inside any swimming pool or spa, including those at the private homes.  Pets are not allowed to be left outside unattended, including being tied to a tether, crated, inside screen enclosures, etc.  Any pet creating a noise nuisance may also result in eviction.  Not following these rules can result in additional fines and eviction.

For the safety of Feltrim Resorts, LLC staff, if a service order has been requested for a home, all pets must be secured in a crate or behind a well-marked shut door (bedroom, bathroom, etc.).  If any pets are left loose and unattended within a home that Feltrim Resorts, LLCs staff have been authorized by the guest to enter, Feltrim Resorts, LLC is not responsible for lost or injured pets.  In addition, the owner will be held accountable for any harm caused to the staff or property as a result.

Only pets that have been registered are allowed on the property.  If a pet is found to be unregistered, a fine of $500 will be assessed and the guests evicted from their home without a refund.

Service Animals

All service animals are welcome at Feltrim Resorts, LLC.  Guests are asked to make our Guest Services team aware of their service animal before or during check-in.

Smoking

Smoking is strictly prohibited inside all vacation homes. A fine of $500 will be assessed for smoking inside the home, in addition to the cost of repairing any smoke-related damages and eradicating smoke-related odors.  The Property Protection Fee will not be used to cover damages from smoking.

Smoking is allowed outdoors only, including outdoor screen enclosures.  Guests are asked to keep doors and windows closed at all times while smoking outdoors in order to avoid smoke traveling inside the home.

Parking

Cars may be parked in authorized garages, driveways, and on the street, unless otherwise posted, as long as they are not blocking sidewalks, roadways, fire hydrants, etc. Cars may not be parked on any grassy areas.  Each resort may have unique parking regulations that need to be adhered to at all times.

Oversized Vehicles

Oversized vehicles, such as RVs, campers, trailers, etc., will not be allowed to park in driveways or roadways.  They may be parked temporarily for the purpose of loading or unloading only.  Feltrim Resorts, LLC Guest Services Team will make recommendations for oversized vehicle parking.

Parties and Specials Events

Feltrim Resorts, LLC offers homes in vacation communities, and its homes are for vacation purposes only.  Parties, weddings, and other events that exceed the home’s maximum occupancy or being held in public areas need to be arranged through Feltrim Resorts, LLC prior to arrival. Slides, Trampolines, and inflatable equipment may only be used with the written consent of Feltrim Resorts, LLC, in neighborhoods where allowed. Unapproved events and equipment may lead to eviction without refund.

Cancelation Policy

Reservations may be fully cancelled without penalty 60 days or more prior to the check-in date.

59 days prior to the check-in date, the 20% reservation down payment is not refundable.

The reservation balance is due in full 30 days prior to the reservations check-in date.  At 30 days prior to the reservations check-in date, 100% of the reservation amount is not refundable.

No full or partial refunds will be granted by Feltrim Resorts, LLC 30 days prior to arrival or after for any reason.

If a guests reserved accommodations are damaged or considered uninhabitable due to unforeseen circumstances beyond the control of Feltrim Resorts, LLC, similar accommodations will be offered.  If similar accommodations cannot be offered, a full refund will be refunded to the guest.

Allergies

Our vacation homes are used by a variety of guests.  We have strict cleaning standards, though we cannot guarantee a peanut-free or otherwise allergy-free home, including but not limited to allergens resulting from pets, foods, pesticides, soaps, lotions, perfumes, air fresheners, etc.

Arrival Instructions

Two weeks prior to arrival an e-mail will be sent with the access code and arrival instructions for the reservation.  All access codes are unique to each reservation and begin strictly at the 4:00 PM check-in time (9:00 AM for prearranged early check-in) on the reserved arrival date and will end strictly at the 10:00 AM or 11:00AM check-out time, depending on the size of the home (5:00 PM for prearranged late check-out) on the reserved departure date.

Lost and Found

All lost and found items may be reported to Feltrim Resorts, LLC via www.ileftmystuff.com, client identification number 11146.

Complaints

Feltrim Resorts, LLC always aims to exceed every guest’s expectation.  If anything fails to meet your expectations, we ask you immediately report it to our team.  Although Feltrim Resorts, LLC does not accept liability for equipment failure and/or services in the property, we will work with you to ensure your satisfaction.  All issues must be reported during your stay or up to three days (72 hours) after your check-out time.  Complaints filed after this time period will not be subject to refunds or credits.

Liability

Feltrim Resorts, LLC cannot accept liability whatsoever for any injury sustained by any guest or visitor to the house, grounds or swimming pool, or for any loss or damage caused to any possessions brought onto the rental property. Without any restrictions, Feltrim Resorts, LLC shall not be liable for any loss or damage arising in connection with the guest stay in the property caused by matters beyond reasonable control, including acts of God, surrounding construction work, excessive disturbance of neighboring properties, failure of utility supplies such as water, electricity, gas or air conditioning.

Although, we will make every effort to respond and minimize any disruption caused during the rental period.

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